High street retailer Zavvi has been forced to suspended trading on its website and cancel existing customer orders following the collapse of Woolworths.
The store relied on Woolworths' distribution branch Entertainment UK (EUK) to deliver its CDs, DVDs and video games.
The company stopped deliveries last week after the high street store was put into administration.
In a statement on its website, Zavvi said: "In addition, to avoid any uncertainty, we will be cancelling existing customer orders where delivery cannot be guaranteed.
“This will take place in the next few days and you will receive email confirmation if this applies to you."
Zavvi, formerly Virgin Megastore, said that customers with existing order “will receive a full refund”.
The move, just weeks before Christmas, comes in the wake of the collapse of Woolworths, one of the UK high street's most prominent and established stores.