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DJ Steve Wright's weekly love song show has found itself in hot water as listeners were encouraged to record requests that had no chance of being aired.
Radio 2 listeners were told they could contact Sunday Love Songs at "any time" and leave a loving message or dedication. However, it has been found that their messages were recorded on an answer phone for use in future shows with the programme itself being recorded two days before transmission.
The BBC Trust has ruled the show breached corporation guidelines following a complaint from a distressed listener who claimed to be "disappointed and disillusioned" after hearing the truth behind the process.
A committee found the issue was due to a lack of "accuracy and interacting with audiences."
DJ Steve Wright's love song show has been misleading callers
Radio 2 have since adapted the phone message system but the Trust believe further amendments should be made to maker sure callers know when their call may on may not be aired.
A spokeswoman for Radio 2 said: "In light of the Trust's findings on clarity for people leaving dedications for the programme, we have revised the wording in order to ensure the process is absolutely clear for listeners."
One listener wrote into BBC Audience Services and said he feared others were wasting time and money "contacting the programme when there is no chance that their dedications will be used."
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